Terms of Service & SMS Terms and Conditions

Credible Dental
3660 Barker Cypress Road, Suite #210
Houston, TX 77084
Phone: 832-478-4545
Email: care@credibledental.com
Website: credibledental.com

Last Updated: July 2026

1. Agreement to Terms

Welcome to Credible Dental. By accessing or using the Credible Dental website (“Website”), you agree to be bound by these Terms of Service (“Terms”) and all applicable federal, state, and local laws and regulations.

If you do not agree with any part of these Terms, please do not access or use this Website.

These Terms apply to all visitors, users, patients, prospective patients, and others who access or use the Website.

2. Use of This Website

This Website is provided by Credible Dental for general informational purposes and to provide information regarding our dental practice, services, patient resources, appointment scheduling, and related communications.

You agree to use this Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit anyone else's use and enjoyment of the Website.

You agree not to:

• Use the Website for any unlawful, fraudulent, deceptive, or harmful purpose;
• Transmit unsolicited or unauthorized advertising, spam, or promotional materials;
• Impersonate any person, business, organization, or entity;
• Attempt to gain unauthorized access to any portion of the Website, servers, databases, accounts, or related systems;
• Introduce or transmit viruses, malware, malicious code, or other harmful technology;
• Interfere with the security, operation, availability, or functionality of the Website;
• Scrape, harvest, collect, or obtain personally identifiable information from the Website without authorization; or
• Use the Website in any manner that violates applicable laws or regulations.

3. No Medical or Dental Advice

The information provided on this Website is intended for general educational and informational purposes only.

Nothing contained on this Website constitutes or should be interpreted as professional medical or dental advice, diagnosis, treatment, or a recommendation for any particular procedure or course of care.

Information on this Website should not be used as a substitute for an examination, diagnosis, consultation, or treatment by a licensed dentist, physician, or other qualified healthcare professional.

Your use of this Website, including submitting an appointment request, contact form, or other online inquiry, does not by itself establish a dentist-patient, provider-patient, or other professional healthcare relationship with Credible Dental or any of its providers.

Dental treatment recommendations and outcomes vary depending on each patient's individual condition, medical and dental history, anatomy, treatment compliance, and other factors. Credible Dental does not guarantee any specific clinical result based on information presented on this Website.

Any reliance you place on information available through this Website is at your own discretion and risk.

4. Dental Emergencies and Urgent Medical Matters

The Website, online appointment request forms, email, and text messaging services should not be relied upon for emergency medical or dental care.

If you are experiencing a dental concern that requires prompt attention, please contact Credible Dental directly at 832-478-4545 during available office hours.

If you are experiencing a serious or life-threatening medical emergency, call 911 or seek immediate care at the nearest emergency department.

Submitting an online form, appointment request, email, voicemail, or text message does not guarantee that your communication will be reviewed or answered within any particular timeframe.

5. Appointments and Online Scheduling

Credible Dental may provide online tools that allow patients and prospective patients to request or schedule appointments.

Submitting an appointment request does not necessarily guarantee that the requested appointment date or time has been confirmed.

Appointment availability may change, and Credible Dental may contact you to confirm, modify, reschedule, or obtain additional information regarding your appointment.

Certain appointments may require additional information before confirmation, including patient information, medical or dental history, insurance information, referral information, or other documentation.

Third-party scheduling platforms may also be used to facilitate appointment requests. Your use of a third-party scheduling service may be subject to that provider's separate terms and privacy practices.

6. Insurance and Benefit Information

Information regarding dental insurance coverage, eligibility, benefits, deductibles, annual maximums, waiting periods, frequency limitations, or estimated patient responsibility is provided as a courtesy and is not a guarantee of payment by an insurance company.

Any insurance benefit verification provided by Credible Dental is based on information available from the insurance carrier at the time of verification.

Final coverage and payment decisions are made by the patient's insurance carrier and may differ from estimates provided before treatment.

Unless otherwise required by applicable law or contractual agreement, patients are responsible for charges not paid or covered by their insurance plan in accordance with the financial policies applicable to their care.

7. Intellectual Property

Unless otherwise indicated, all content available on this Website—including text, graphics, logos, branding, icons, photographs, images, videos, audio, illustrations, page layouts, designs, downloadable materials, data compilations, and software—is owned by, licensed to, or used with permission by Credible Dental or its content providers.

Such content may be protected by applicable copyright, trademark, service mark, and other intellectual property laws.

You may not reproduce, copy, republish, distribute, modify, sell, resell, commercially exploit, or create derivative works from any portion of this Website without prior written authorization from Credible Dental or the applicable rights holder.

The Credible Dental name, logo, branding, service names, and related marks may be trademarks or service marks. Nothing on this Website grants any license or right to use such marks without prior written permission from the applicable owner.

8. User-Submitted Content and Communications

You may have opportunities to submit information or content through this Website, including appointment requests, contact forms, inquiries, testimonials, reviews, feedback, photographs, or other communications.

You represent that you have the legal right to submit any content you provide and that your submission does not violate applicable law or the rights of another person.

You agree not to submit content that is knowingly false, defamatory, threatening, harassing, obscene, fraudulent, unlawful, invasive of another person's privacy, or that infringes upon intellectual property or other legal rights.

To the extent you voluntarily submit non-confidential content intended for publication or promotional use—such as a testimonial, review, or other content specifically authorized by you for that purpose—you grant Credible Dental permission to use that content consistent with the authorization you provide and applicable law.

Nothing in these Terms is intended to authorize Credible Dental to use or disclose protected health information (“PHI”) in a manner inconsistent with applicable privacy laws, including HIPAA, or Credible Dental's Notice of Privacy Practices.

9. Online Forms, Email, and Electronic Communications

Submitting a contact form, appointment request, or other inquiry through the Website does not guarantee a response within any particular timeframe and does not, by itself, establish a provider-patient relationship.

Standard email, ordinary text messaging, and certain website forms may not always provide the same level of security as encrypted healthcare communication platforms.

You should avoid sending highly sensitive medical, financial, or personal information through unsecured communication channels unless specifically instructed to do so through an appropriate secure method.

Where Credible Dental provides a secure patient portal or other approved secure communication platform, patients may be encouraged to use that platform for sensitive health-related communications.

10. Telephone Communications and Call Recording

Telephone calls to or from Credible Dental may be monitored or recorded for purposes such as quality assurance, staff training, documentation, security, and customer service, where permitted by applicable law.

Credible Dental will comply with applicable federal and state requirements regarding notification and consent for call monitoring or recording.

By continuing a telephone call after receiving any legally required notice regarding recording or monitoring, you consent to such recording or monitoring to the extent permitted by applicable law.

11. Consent to Electronic Communications

When you voluntarily provide your telephone number, email address, or other contact information to Credible Dental, you may receive communications related to your inquiry, appointments, treatment, account, or other practice-related matters, subject to your consent preferences and applicable law.

Communications may include telephone calls, voicemail messages, emails, and text messages.

Providing a mobile telephone number does not automatically constitute consent to receive marketing or promotional text messages where separate express consent is required by law.

Marketing or promotional communications will be sent only where Credible Dental has obtained the level of consent required under applicable law.

12. SMS/Text Messaging Terms and Conditions

These SMS Terms and Conditions apply when you opt in or otherwise provide valid consent to receive text messages from Credible Dental.

SMS Consent and Use of Phone Numbers

Phone numbers and SMS consent information collected by Credible Dental may be used to communicate with you regarding the dental practice and services for which you have provided consent.

Mobile opt-in information, SMS consent records, and phone numbers collected for SMS communications will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers as reasonably necessary to facilitate communications and practice operations, subject to applicable privacy and legal requirements.

Types of SMS Communications

If you have consented to receive text messages from Credible Dental, messages may include communications regarding:

• Appointment confirmations and reminders;
• Scheduling and rescheduling;
• Follow-up communications related to treatment or care;
• Patient account notifications;
• Billing or payment-related inquiries;
• Insurance or benefit-related administrative communications;
• Requests for information needed for an upcoming appointment;
• Practice updates;
• Patient service communications; and
• Other communications consistent with the consent you provided.

Marketing or promotional text messages, if any, will be sent only when the legally required consent has been obtained.

Message Frequency

Message frequency may vary depending on your appointments, treatment, account activity, and interactions with Credible Dental.

You may receive up to five (5) text messages per week under ordinary circumstances. Message frequency may occasionally be higher when necessary for appointment coordination, time-sensitive scheduling, ongoing patient communications, or other service-related matters.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan.

Credible Dental is not responsible for charges imposed by your wireless carrier as a result of sending or receiving SMS or MMS communications.

Opt-In Methods

You may opt in to receive SMS communications from Credible Dental through methods made available by the practice, which may include:

• Completing an online form containing an SMS consent disclosure;
• Providing consent through an appointment scheduling process;
• Completing patient registration or communication preference forms; or
• Other methods that clearly communicate your consent to receive text messages.

Consent to receive marketing text messages is not a condition of purchasing dental services where prohibited by applicable law.

Opt-Out Instructions

You may withdraw your consent to receive text messages at any time.

To opt out:

• Reply STOP to a text message from Credible Dental; or
• Contact Credible Dental directly at 832-478-4545 and request removal from SMS communications.

After opting out, you may receive a final confirmation message acknowledging your opt-out request.

You will no longer receive messages covered by your opt-out request unless you subsequently provide consent to re-enroll, subject to communications that may otherwise be permitted or required by law.

Help and Support

For assistance with SMS communications:

• Reply HELP to a text message from Credible Dental;
• Call 832-478-4545; or
• Email care@credibledental.com.

SMS Delivery

Delivery of text messages is subject to effective transmission by your wireless carrier and network provider and is outside Credible Dental's control.

Credible Dental does not guarantee that text messages will be delivered, received, or reviewed within any specific timeframe.

Text messaging should not be used for emergencies.

Standard SMS Disclosure

Message and data rates may apply. Message frequency may vary. Reply STOP to opt out. Reply HELP for assistance.

Please review our Privacy Policy and these Terms and Conditions for additional information.

13. Privacy and Protected Health Information

Your privacy is important to Credible Dental.

Use of this Website is subject to our applicable Privacy Policy and, where applicable, our Notice of Privacy Practices.

Our Privacy Policy explains how information collected through the Website may be collected, used, disclosed, and protected.

Our Notice of Privacy Practices explains how protected health information may be used and disclosed and describes applicable patient rights under HIPAA and other relevant healthcare privacy laws.

Nothing in these Terms is intended to replace or modify the Notice of Privacy Practices where HIPAA or another applicable healthcare privacy law governs the use or disclosure of protected health information.

Please review these documents carefully.

14. Website Accessibility

Credible Dental is committed to providing an accessible online experience and making our Website reasonably accessible to users, including individuals with disabilities.

Please refer to our Accessibility Statement, if available, for additional information.

If you experience difficulty accessing information on our Website, please contact us at 832-478-4545 so that we can assist you.

15. Third-Party Websites, Platforms, and Services

The Website may contain links to or integrations with third-party websites, applications, scheduling platforms, payment processors, social media platforms, financing providers, analytics providers, communication tools, mapping services, or other external services.

These third-party services are not necessarily owned or controlled by Credible Dental.

Credible Dental does not control and is not responsible for the content, availability, security, terms, privacy practices, accuracy, or operation of third-party websites or services.

Your use of third-party services may be governed by separate terms and privacy policies provided by those third parties.

The inclusion of a link or integration does not necessarily constitute an endorsement of the third party or its products or services.

To the extent permitted by applicable law, Credible Dental shall not be responsible for losses or damages arising from your use of or reliance on third-party websites, products, or services.

16. Website Analytics and Technologies

Credible Dental may use third-party technologies and service providers to support Website functionality, analytics, communications, scheduling, security, advertising, or marketing.

The collection and use of information through such technologies are subject to our Privacy Policy and applicable law.

Where required, users may be provided with choices regarding certain cookies, tracking technologies, or data uses.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this Website and its content are provided on an “as is” and “as available” basis.

Credible Dental makes no representation or warranty, express or implied, that:

• The Website will always be available, uninterrupted, timely, secure, or error-free;
• All Website content will always be complete, current, or free from inaccuracies;
• Defects or errors will always be corrected immediately;
• The Website or servers supporting it will be free of viruses or other harmful components; or
• Information obtained through the Website will meet every user's particular needs or expectations.

Information regarding dental procedures, services, technologies, insurance, financing, expected results, or treatment timelines is general in nature and may not apply to every patient.

Nothing on this Website constitutes a guarantee of treatment eligibility, insurance coverage, clinical outcome, or financial result.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Credible Dental and its owners, dentists, providers, employees, contractors, agents, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your access to, use of, or inability to use this Website.

This may include, without limitation and where legally permissible, loss of data, loss of revenue, loss of profits, business interruption, or other financial or intangible losses resulting from Website use or reliance on Website content.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Credible Dental and its owners, providers, employees, contractors, agents, and affiliates from claims, liabilities, damages, losses, costs, and reasonable expenses arising from:

• Your unlawful or unauthorized use of the Website;
• Your material violation of these Terms;
• Content you unlawfully submit through the Website; or
• Your infringement or violation of the legal rights of another person.

This provision does not apply to the extent a claim or loss results from conduct for which Credible Dental may not lawfully disclaim responsibility.

20. Modifications to These Terms

Credible Dental reserves the right to revise or update these Terms from time to time.

When changes are made, the revised Terms will be posted on the Website with an updated “Last Updated” date.

Unless otherwise required by law, changes become effective upon posting.

Your continued use of the Website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

21. Termination or Restriction of Website Access

Credible Dental reserves the right, to the extent permitted by law, to suspend, restrict, or terminate access to all or part of the Website when reasonably necessary to protect the Website, the practice, patients, other users, third parties, or the security and integrity of our systems.

This may include circumstances involving suspected fraud, unauthorized access, unlawful conduct, security threats, abuse, or material violations of these Terms.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles, except where federal law applies.

To the extent permitted by applicable law, disputes arising specifically from the use of this Website or these Terms shall be subject to the jurisdiction of the appropriate state or federal courts located in or serving Harris County, Texas.

Nothing in this provision is intended to modify any separate agreement, informed consent, financial policy, arbitration agreement, or other legally enforceable document applicable to a patient's dental care.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.

If modification is not possible, the affected provision shall be severed, and the remaining provisions shall remain in full force and effect.

24. Entire Agreement Regarding Website Use

These Terms, together with the applicable Privacy Policy, Notice of Privacy Practices, Disclaimer, Accessibility Statement, and any other policies expressly incorporated by reference, constitute the agreement between you and Credible Dental regarding your use of this Website.

These Website Terms do not replace separate patient forms, informed consent documents, financial agreements, treatment agreements, privacy acknowledgments, or other documents that may apply to dental services provided by Credible Dental.

25. Contact Us

If you have questions regarding these Terms of Service or SMS Terms and Conditions, please contact:

Credible Dental
3660 Barker Cypress Road, Suite #210
Houston, TX 77084

Phone: 832-478-4545
Email: care@credibledental.com
Website: credibledental.com

SMS Support: Reply HELP for assistance or STOP to opt out of applicable text messages.

© 2026 Credible Dental. All rights reserved.